Frequently Asked Questions
Everything you need to know about PrimePrometics beauty and care.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
Are your products cruelty-free and vegan?
Yes, PrimePrometics is 100% cruelty-free. We do not test on animals, and the majority of our formulas are vegan-friendly.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it for a full refund or exchange, provided the product is lightly used or unopened.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking link to monitor your package's journey to your doorstep.
Are these products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed with hypoallergenic ingredients to be gentle on all skin types, including sensitive and mature skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.